customer service

It has been a while since my last post. Now, I really felt inspired, primarily about the word “eclipse”. While we don’t have any control about this phenomenon, we must remind ourselves that we do have ample control over many other behavioral ‘phenomenon’ throughout our life. Now to business. In my occupation as coach and […]

Mediocrity No More “The greatest danger for most of us is not that our aim is too high and we miss it, but is too low and we reach it” Michelangelo 2017 = 10 = EXCELLENCE. 10 is predominantly used as the symbol of highest marks on Customer Experience surveys, which has become progressively ubiquitous […]

Businesses who are anticipating the needs and expectations of the Patron* / Customer will not only survive the tsunami of demand of quality and Excellence in Service, but will also thrive and continue growing. Those who are not quite prepared…? Unfortunately, the odds of survival and growth are not in their favor. The secret to […]

“Nobody cares how much you know, until they know how much you care”. Theodore Roosevelt   Several weeks ago I met with a prospect from New York in a luxury hotel in Miami Beach. We sat in a casual restaurant-lounge for a quick business lunch. We were approached by a waiter, who although was wearing […]

Customer Service 101 There is a distinctive common denominator amid successful or failing business: Customer Service Businesses who are anticipating the needs and expectations of the new millennial generation will not only survive the demanding tsunami of excellence in service, but will also thrive and continue growing. Those who are not quite prepared…unfortunately the odds […]

Once again, this is the time of the year when we recap the past year, sort out and reshuffle our priorities and traditionally make forecasted resolutions for the forthcoming year. While the economy is still vastly in upswing and Real Estate is exploding with the burgeoning of luxury projects, and technology is leading and blazing […]