Mediocrity No More “The greatest danger for most of us is not that our aim is too high and we miss it, but is too low and we reach it” Michelangelo 2017 = 10 = EXCELLENCE. 10 is predominantly used as the symbol of highest marks on Customer Experience surveys, which has become progressively ubiquitous […]

Regency Consulting | From the desk of Daniel Sharon

Businesses who are anticipating the needs and expectations of the Patron* / Customer will not only survive the tsunami of demand of quality and Excellence in Service, but will also thrive and continue growing. Those who are not quite prepared…? Unfortunately, the odds of survival and growth are not in their favor. The secret to […]

“Nobody cares how much you know, until they know how much you care”. Theodore Roosevelt   Several weeks ago I met with a prospect from New York in a luxury hotel in Miami Beach. We sat in a casual restaurant-lounge for a quick business lunch. We were approached by a waiter, who although was wearing […]

Customer Service 101 There is a distinctive common denominator amid successful or failing business: Customer Service Businesses who are anticipating the needs and expectations of the new millennial generation will not only survive the demanding tsunami of excellence in service, but will also thrive and continue growing. Those who are not quite prepared…unfortunately the odds […]

Once again, this is the time of the year when we recap the past year, sort out and reshuffle our priorities and traditionally make forecasted resolutions for the forthcoming year. While the economy is still vastly in upswing and Real Estate is exploding with the burgeoning of luxury projects, and technology is leading and blazing […]

In my previous posts I had listed a few of the most salient traits of What Makes a True Leader and some of the Major Causes of Failure in Leadership. Great Leaders lead Successful Businesses and that can only be achieved by having Happy and Loyal Customers. Excellence in Customer Service is becoming competitively paramount […]

A true Leader wants to give people pride and to make people stand on their own as leaders in their own right. Instead of trying to blind us with his or her brilliance, a true leader reflects our own light back to us, so that we may see ourselves anew. A True Leader does not […]

Regency Consulting | From the desk of Daniel Sharon

Celebrity coaches and internationally acclaimed authors have delivered to the world priceless material containing time-tested prescriptions for Success in Leadership. It is true that ‘Failure’ is listed before ‘Success’ in the dictionary; however Failures in Leadership, are but ‘broken rungs’ on the ladder to the Ultimate Success. Leaders must vault over and reach higher.        […]