WHAT WE DO
We build ‘Championship’ Customer Service Teams.
What is the secret to creating a “WOW factor” that can turn customers into #1 fans? Just ask winning consultant/coach Daniel Sharon, who founded Regency Consulting Services with the goal to help premier clients raise the bar and exceed the highest levels of customer service.
Daniel Sharon explains, “After nearly four decades of specializing in the fields of luxury hospitality and upscale residential property management, I’m now focusing on providing diverse business sectors with customized leadership and teambuilding programs specifically designed to attain and maintain Excellence in Customer Service. All levels, ranging from senior executives and department heads – to service personnel can benefit from innovative and inspiring workshops, motivational one-on-one coaching sessions, mentorship as well as intense ‘wow factor’ generating training.”
Sharing his expertise, Daniel Sharon is dedicated to helping resorts, luxury high-rises and a myriad of other prestigious venues receive accolades for impressing the most discerning guests with 5-star hospitality and a lavish, luxurious lifestyle culture. His strategic game plan for building Championship Customer Service teams that will foster #1 fans is based on Regency Consulting Services’ cornerstone philosophies: “Success comes when everyone is working together toward a common goal and sharing a vision and drive for exceeding excellence every day.
“My mission is to help clients hone in on unique customer needs, expectations, and desires in order to deliver even more of what they want most with courtesy, positive attitudes and respect. More often than not it’s the small stuff that can make a big difference. It’s essential to know how to build, empower and support an enthusiastic team. Remind them ‘your greatest asset is your own potential’ and encourage them to keep striving to make the best even better."
“It’s great to have satisfied customers – but loyal, ‘#1 fans’ are the ones that will ensure virtually any business or enterprise can catapult over the competition. Team up with Regency Consulting Services and your team can become an unbeatable Champion of Excellence in Customer Service.”
HOW WE DO IT
Develop Customer Service Interactive Workshops & Leadership Programs
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We reveal the secret of Excellence in Customer Service.
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Reinforce Communication and craft Team building Strategic Programs.
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Analysis and Case Studies.
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Develop a Leadership vision that inspires dedication and commitment among employees.
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Convert Managers to Leaders and employees to Managers.
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Convert Mediocrity to Excellence.
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Apply key elements of employee engagement strategy to strengthen the organizational culture.
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Coach how to create and perpetuate the “WOW” factor and Memorable Experience for your customers.
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Development and implementation of most coveted Lifestyle and Hospitality Culture ongoing programs.
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Develop an organization that supports consistent delivery of exceptional quality service.
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Foster a collaborative environment that draws on the creative resources of your entire organization.
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Incorporate time-tested principles for building and fortifying brand loyalty.
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Adapt time-tested customer service practices to improve your organization across the board.
POSITIONS HELD
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General Manager position held with the following companies:
- Four Seasons Hotels
- Sheraton Hotels
- Largo Hospitality Hotels
- Turnberry Ltd.
- First Service Residential
- Additional General Manager positions held in five-star Hotels and Resorts overseas.
EXPERIENCE
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Hotels and Resorts- Residential Property Management- Mixed-Use, Condo-Hotels -Luxury High-Rise Condominiums with Private Clubs and Food &Beverage facilities, Spas and Commercial Components.
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Developed and implemented the Five-Star Hospitality Culture and the “Wow Factor” Lifestyle.
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Oversight of Startups/Transitions.
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Created Standard Operating Procedures including Hurricane Emergency Procedures and more.
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Recruiting, hiring, training, and oversight of personnel
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Oversight of Contractors, Vendors, and Infrastructure.
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Contract negotiation, team building and support network
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Budget forecasting and preparation for new developments.
AFFILIATIONS
EDUCATION & CERTIFICATION
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Masters Degree: Hotel and Business Administration
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Certified Hotel Administrator: CH
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Certified Property Management Executive: CPME
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Licensed Community Association Management: LCAM
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Licensed Real Estate Broker
LANGUAGES